Frequently Asked Questions

Texting to 911 is different from making a voice call to 911 in this respect.  When you make a voice call to 911, the dispatcher will typically receive your phone number and your approximate location automatically.  This is called "Enhanced 911" or "E911."  However, in most cases when you text 911 from a wireless phone, the call taker will not receive this automated information.  For this reason, if you send a text message to 911, it is important to give the dispatcher an accurate address or location as quickly as possible, if you can.

In general, you must have a text-capable wireless phone or device and a wireless service subscription or contract with a wireless phone company.  You will also need a wireless data or text plan.  Remember, you can make a voice call to 911 using a wireless phone that does not have a service plan, but you cannot send a text message to 911 without a service contract that includes texting.

A 911 call center should respond to the text.

If Text-to-911 is not available, you should receive a bounce back message from the wireless carrier stating that Text-to-911 is not available and that you must place a voice or relay call to 911.

Translation services are not available at this time and any text to 911 placed in Lorain County should be in English.

If your device is not connected to a tower with Text-to-911 service you will receive a message that Text-to-911 service is not available and you should make a voice call or use a relay service.

SMS (short message service) is a basic form of texting.  It is limited to 160 characters.  DO NOT send pictures, videos, or use Emoji’s.  The message can only be sent to one recipient.

911 is the phone number you call in an emergency situation when you need police, fire, or medical services.

When you feel emergency response is needed. This usually involves threat to life, health, or property.

When you dial 911 in Lorain County, the Dispatcher will answer: "911, what is the location of your emergency?  Do you need Police, Fire, or Ambulance?"

• Stay calm and clearly request the type of service needed.
• Verify your address or provide the location you are calling from.
• Inform the Dispatcher of the location where help is needed.
• Wireless callers should provide their cellular phone number with the area code as well as mile markers, cross streets, landmarks, or other information.
• Remain on the line with the Dispatcher until completion of the call.
• Follow the instructions of the Dispatcher.
• Do not disconnect from the call until the Dispatcher tells you to.
• If you dial 911 in error, do not hang up! Stay on the line and inform the Dispatcher you have dialed in error.